From awareness to action
Streamlined challan payments by designing a seamless, end-to-end process.
About the project
Designing a challan flow
A design journey for a 3-week project to implement a challan settlement flow.
The goal
To design an end to end flow for a seamless challan settlement process which help users to not only understand the consequence of challan but a way for hassle free settlement.
PS: Project is under NDA
Overview
My breakthrough with Challan
Our client was a leading online platform that simplifies car selling by offering instant quotes, connecting car sellers with verified buyers, and ensuring a seamless and trustworthy experience.
The issue
In 2023, Client team recognised that their users were having trouble discovering challan and this created a hindrance for the users while selling their vehicle.
Problem
But why challan
settlement is a hassle
Difficulties in discovery
of challan
Unaware of outstanding traffic challans
Hindrance while selling the car
Limited services to settle challan
Breakdown
Time to understand from users
We conducted our own secondary research and a competitor analysis.
From the desk
Through the lens
To address challenges faced by clients in car sales and purchases, we engaged with user groups and gathered insights to understand the current challan scenario.
How do user know about issued challan?
These challans are mostly issued when drivers violate any traffic rules but most people are unaware of when a challan was issued or when rule did they violate.
Can users easily understand their challan ?
Challans are of different categories and offences. These maybe difficult to understand if context is not provided.
How are challans settled?
Mostly through government websites, but these websites come with a complex navigation, multiple authentication requirements and fear of scamming websites
Are users worried about the challans?
Most people either are not aware they have a challan or don’t realize the consequences of these challans
Building the Experience
Solutions that solves the issue
Based on insights gathered during the research phase and brainstorming, I defined the design goal and the user journey's objective.
Solutioning
Objectives to solve
Easy discoverability of challans
Awareness of challan penalties
Clear description of challan offence
Transparency on payment flow
Real time alerts & updates on the challan
The almost final Point
Crafting the solutions
Challan landing page
Challan listing page
Challan detail page
Challan payment page
Drop a mail at
anshitanair2000@gmail.com
While I can’t share much here, I’d love to discuss about my design process and approach.
Feel free to email me to learn more about my work!
My work at Thence are under NDA.
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Thank you for exploring my work. Have a great day!